Refund policy

 

We offer a 60-night sleep trial, which means you have 60 days after receiving your item to request a return. This policy applies to all products in our catalogue.

To be eligible for a return, your item must be:

  • In good condition
  • Returned with proof of purchase

How to Start a Return

To initiate a return, contact us using either of the following:

If your return is accepted, we'll send you instructions on how and where to send your item. Return shipping costs typically range from $50–$100 depending on your location and will be deducted from your refund. Items sent back without first requesting a return will not be accepted.

Returns must be sent to: 15823 N Mountain Pkwy, Fountain Hills, AZ 85268

Order Never Arrived

If your order has not arrived within the expected delivery window, contact us immediately at support@ontosleep.co or 616-294-7146 and we will investigate and make it right.

Damages and Issues

Please inspect your order upon arrival. If your item is defective, damaged, or if you received the wrong item, contact us immediately at support@ontosleep.co or 616-294-7146 so we can resolve it.

Exchanges

The fastest way to get a different item is to return your current item and place a new order once your return is accepted.

Preorders

Orders can be canceled for a full refund before they ship. Once shipped, the 60-night sleep trial begins upon delivery.

Refunds

Once we receive and inspect your return, we will notify you of approval. If approved, you will be refunded to your original payment method within 5–10 business days. Please allow additional time for your bank or credit card provider to process the refund.

If more than 15 business days have passed since your return was approved, contact us at support@ontosleep.co.