Shipping policy

Free Shipping

Shipping is free on all orders within the United States. No minimum purchase required.

Preorders & Delivery Timeline

ONTO is currently available for preorder. All orders are scheduled to ship August 10th 2026. Each unit is produced in limited batches to ensure quality. Once your order ships, you'll receive a confirmation email with tracking details.

You may cancel your Foundation order within 48 hours of placing it. After 48 hours, production begins and we are unable to accept cancellations.

Processing Time

Orders are prepared and packed within 2–4 business days once inventory is ready to ship. You'll be notified as soon as your order leaves our facility.

Transit Time

After dispatch, delivery typically takes 3–7 business days depending on your location within the United States.

Shipping Locations

We currently ship within the United States only. International shipping is not available at this time.

Shipping Carriers

We ship via USPS, FedEx, and UPS depending on your location and order size. Larger items (such as the Japanese Futon) are typically shipped via FedEx or UPS. Smaller items may ship via USPS.

Order Tracking

When your order ships, you'll receive a shipping confirmation email with a tracking link. Use that link to check your delivery status at any time. For preorders, timelines may shift slightly — we'll keep you updated every step of the way.

Damages, Wrong Items & Missing Orders

Please inspect your order upon arrival. If your item is defective, damaged, incorrect, or if part of your order is missing, contact us immediately and we will make it right: